UI & Help Content
eBay Stores Listings Publisher was a new build, in beta. I worked with the product owner, team, and developers to help refine, and document the process, define the UI content, and draft embedded help content.
Contextual Messaging & Email Response Templates
As digital project manager, I was responsible for the functional implementation and user experience of a new microsite for CAT rebuild kits. I also created this contextual messaging and the email response templates, led QA testing across multiple device types and browsers, and adjusted user-facing content according to customer feedback.